SMB Risky Technology Decision-Making Revealed

(Business Wire, 20/11/2018 ) reports:

Capterra, the leading online resource for business software buyers, today (20th of Nov 2018) released findings from its latest survey of more than 700 small and mid-size business leaders across vertical markets to understand how they manage technology investments, and the technologies they consider necessary for business now and in the future. […]

Chatbots, or conversational user interfaces, are becoming increasingly popular thanks to the personalized experiences they offer consumers. In fact, nearly 65 percent of U.S. millennials say they want to use chatbots when engaging with brands. However, less than 30 percent of small businesses in vertical segments such as Retail, Services, Construction, and Manufacturing are incorporating chatbots. […]