(Chatbots Magazine, 12/12/2018)
Technology has not only improved the ways of treatment but is also successful in saving time and cost by better accessibility to more number of people. […]
AI chatbots like your.md, sensely, buoy health, infermedica have successfully gained people trust by providing them accurate results about their health concerns.
Recently Kauvery Hospital which is one of the renowned multi-specialty hospitals in south india launched a chatbot on its website. The bot helps visitors with the information related to hospital such as departments, doctors, careers, appointment booking and lot more.
This helps hospital to save a lot of customer support time. And makes the process very easy for patients.
Few of the tasks that are best performed by a chatbot in Healthcare
- Chatbots can schedule appointments.
- They can answer to general user queries related to hospitals or doctors.
- They can be useful for sending reminders to patients.
- They help to self-triage patients’ disease based upon the symptoms they enter.
- They can be used for patient engagement.